FAQ

Service & Operations
1) What areas do you serve?
We operate exclusively within New York City. Our NYC-only focus allows us to maintain predictable ETAs and controlled service quality.
2) Do you offer same-day delivery?
Yes. Same-day and time-sensitive deliveries are core to our service model.
3) Is my delivery tracked?
Tracking and status updates can be provided depending on the delivery type and workflow required. For high-priority items, confirmation is standard.
4) Do you provide proof of delivery?
Yes. Proof of delivery, including signature and timestamp documentation, is available when accountability is required.
5) Can you deliver to a specific person (named recipient)?
Yes. We can deliver directly to the named individual specified in the request.
6) Do you offer scheduled routes?
Yes. We support daily and weekly scheduled runs for offices, studios, and operations teams.

Compliance, Security & Billing
7) Are you insured?
Yes. We are fully insured. Coverage details can be shared upon request.
8) Do you handle confidential documents?
Yes. We regularly handle confidential and time-sensitive materials with discretion and controlled handoffs.
9) Do you support legal or court-related deliveries?
Yes. If your delivery requires documented handoffs or chain-of-custody style handling, we can align the workflow to your requirements.
10) How do billing and payment work?
We can quote per delivery or set up recurring billing for route clients. Billing structure is discussed during onboarding.
11) Can you accommodate urgent last-minute requests?
When availability allows, we prioritize urgent requests and provide immediate confirmation.
12) Do you handle high-value items?
Yes. High-value materials are handled with controlled custody and clear documentation.
13) How do you ensure accountability?
We operate with direct communication, documented handoffs when required, and controlled delivery workflows to maintain clear accountability.